Information Text on the Protection and Processing of Personal Data (KVKK)

At Chapella.co , we place great importance on the confidentiality of customer information. This document has been prepared to inform you about how your personal data is collected, processed, and protected under Law No. 6698 on the Protection of Personal Data ("KVKK") .

1. Personal Data Collected

The following personal data may be collected through our site:

• Name, surname, address, telephone number, e-mail address

• Order, invoice and delivery information

• Data regarding payment transactions (excluding card information, via payment provider)

• Cookie data regarding your use of the site

2. Purposes of Processing Personal Data

Your personal data is processed for the following purposes:

• Taking orders, delivering products and after-sales support services

• Processing of payment transactions

• Increasing customer satisfaction and improving service quality

• Making campaign, discount and promotional announcements (with your approval)

• Fulfillment of legal obligations

3. Transfer of Personal Data

Your personal data will only be disclosed in cases where legal obligations or the service requires it;

• To cargo companies (for delivery),

• Payment service providers,

• To authorized public institutions
  transferable.
  Your data will not be shared with third parties for commercial purposes.

4. Storage Period of Personal Data

Your personal data is securely stored for the period specified in applicable legislation or until the purpose of processing ceases to exist. Upon expiration of this period, your data is securely deleted, destroyed, or anonymized.

5. Your Rights (KVKK Article 11)

In accordance with Article 11 of the KVKK, you have the following rights regarding your personal data:

• Learning whether your personal data is being processed

• Requesting information about it if it has been processed

• Learning the purpose of processing and whether it is used in accordance with the purpose

• Knowing the third parties to whom it is transferred, either domestically or abroad

• Request correction of data if it is incomplete or incorrectly processed

• Request deletion or destruction within the framework of the conditions stipulated in the law

• Request notification of correction, deletion or destruction to third parties

• Objection to a result that is detrimental to you as a result of the analysis of processed data only through automated systems

• Request compensation for damages if you suffer damages

To exercise these rights, please contact info@chapella.co You can send an e-mail to the address.

6. Data Security

Chapella.co takes all necessary technical and administrative measures to keep your personal data confidential, prevent unauthorized access and ensure its security.

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